Saunity Sauna Pod Limited Warranty.

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1. Definitions

1.1 Manufacturer & Installer – Saunity.
1.2 Product – A Saunity Sauna Pod manufactured and installed by Saunity Ltd.
1.3 Customer – The person or business who has purchased the Product directly from Saunity for personal or commercial use.
1.4 Defect – A manufacturing or installation fault that prevents the Product from being used as intended.

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2. Scope of Warranty

2.1  In accordance with the manufacturer’s terms and conditions, Harvia offers 2-year warranty on their heater. Components used within our saunas are carefully selected, high-quality branded products. Consumer unit, light switch, light housing are covered by their respective 2-year manufacturer warranties. The hinge system and door roller catch system are covered by a 1-year warranty, provided they are properly maintained. Due to their placement and exposure to the elements, these components require regular care, including lubrication at least once every two months (monthly maintenance is recommended). We recommend using WD-40 or a similar suitable lubricant to help ensure smooth operation and longevity. We select trusted suppliers and reputable brands to ensure long-term reliability and performance throughout your sauna experience. The warranty begins on the date of commissioning.
2.2 This warranty covers equipment under normal use.
2.3 The method of repair or replacement will be at the sole discretion of Saunity Ltd.

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3. Exclusions

This warranty does not cover:
a) Damage caused by misuse, neglect, improper maintenance, or failure to follow usage and care instructions.
b) Damage resulting from external factors, including fire, flood, vandalism, accidents, or extreme weather.
c) Natural and expected characteristics of wood (e.g., knots, tone variations, weathering and light exposure colour changes, shrinkage/expansion due to humidity and temperature changes and wood micro cracking).
d) Normal wear and tear, including weathering of exterior materials.
e) Modifications, repairs, or alterations carried out by anyone other than Saunity Ltd. or an approved partner.
f) Issues arising from failure to provide a suitable foundation or correct electrical supply as specified in Saunity installation requirements.

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4. Warranty Claims

4.1 Customers must notify Saunity Ltd immediately upon discovering a defect.
4.2 Claims should include:

• Customer name and contact details

• Order number or invoice reference

• Address where the Product is located

• Description of the defect with supporting photos

4.3 Claims must be submitted to contact@saunity.com
4.4 Saunity Ltd. will review claims within 14 days and confirm the next steps.

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5. Final Provisions

5.1 This warranty does not affect the Customer’s statutory rights under UK law.
5.2 Saunity shall not be liable for any consequential or indirect damages related to the use or inability to use the Product.
5.3 These terms are governed by the laws of England and Wales, and disputes will be handled by the courts of England and Wales.

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