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Terms & Conditions

Saunity Sauna Pod: Terms & Conditions

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Please read these Terms and Conditions ("Terms") carefully before placing an order with Saunity ("we", "us", or "our"). By placing an order, you ("Customer") agree to be bound by these Terms.

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1. Product Description

  • Saunity Sauna Pods are handcrafted in Cornwall from high-quality wood, designed for durability and a premium sauna experience.

  • The interior wood is left untreated to preserve the natural scent and health benefits of the sauna environment.

  • The exterior wood should be treated annually after the first year of use with a suitable weather-resistant wood oil or preservative to prevent moisture damage and weathering.

  • Each Pod is equipped with a Harvia heater or equivalent, designed for safe and efficient performance.

  • Due to the natural properties of wood, variations in tone, grain, and knots may occur and are not considered defects.

 

2. Ordering and Payment

  • A deposit of 75% is required at the time of order to confirm production.

  • The remaining balance of 25% is due upon successful installation of the sauna pod, and no later than 3 working days after installation.

  • Late payment may result in interest charges and suspension of warranty coverage until full payment is received.

  • Custom orders or add-ons may require additional payment terms, confirmed in writing.

  • Accepted payment method: bank transfer.

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3. Delivery and Installation

  • Delivery within UK, Cornwall is included in the purchase price unless otherwise stated.

  • Delivery timelines are estimates and may vary due to location, weather, or external factors outside Saunity’s control.

  • Standard installation is included. The Customer must ensure a suitable, level, and accessible base is prepared prior to delivery.

  • If the site is not ready or unsuitable for installation, additional charges may apply for re-delivery or rescheduling.

 

4. Pricing and Electrical Work

The purchase price includes:

  • Manufacture and supply of the Sauna Pod.

  • Standard installation at the prepared site.

  • Electrical connection and sign-off for components within the Pod (heater, lighting, controls).

The purchase price does not include:

  • Running of the main electrical supply cable from the Customer’s consumer unit to the Pod location.

  • Groundworks, trenching, or additional third-party electrical services.

Important: Customers must arrange for a qualified electrician to run the required power supply to the sauna installation site before delivery, in line with UK building regulations.

 

5. Care and Maintenance

To ensure product longevity:

  • Do not coat or treat the interior wood with oils, stains, or finishes.

  • The exterior should be treated annually (after the first year of use) with wood oil/preservative.

  • Follow all safe usage and heating guidelines in the Harvia user manual.

  • Failure to maintain the Pod may void the warranty.

 

6. Returns, Refunds and Cancellation

  • As Pods are custom-built to order, returns are not accepted unless the Product is found defective under the warranty terms.

  • Refunds and cancellations are not accepted once the deposit payment has been made.

 

7. Warranty

  • Saunity Ltd. provides a 1-year limited warranty covering defects in materials, craftsmanship, and installation under normal use.

  • The warranty begins on the date of installation.

  • The method of remedy (repair or replacement) is at Saunity’s discretion.

  • Warranty does not cover:

    • Misuse, neglect, or improper care.

    • Damage from external events (fire, flood, vandalism, extreme weather).

    • Normal wear and tear, wood movement, or natural variations.

    • Modifications or repairs not carried out by Saunity or approved partners.

  • Third-party equipment (e.g., Harvia heaters) is covered by the manufacturer’s warranty. Saunity may assist with claims.

  • Warranty claims must be submitted in writing to contact@saunity.com with order details and photos.

 

8. Liability

  • Saunity is not liable for injuries, property damage, or losses resulting from improper use, negligence, or failure to follow care instructions.

  • Customers should consult a healthcare professional before sauna use if they have medical conditions.

  • Saunity’s liability is limited to the repair or replacement of defective Products within the warranty terms.

 

9. Governing Law

  • These Terms are governed by the laws of England and Wales.

  • Any disputes will be resolved in the courts of England and Wales.

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